b"Generate revenues through alternative revenue strategies, including 72 Optimize procurement process overall.Procurement High Medium-Term 84 the sale/licensing of inventions/intellectual property rights, natural gasSLT High Underwayand renewable natural gas, specialized external training, laboratory testing, Class A biosolids, and surplus property.73 Update policies for use of approved funding. Procurement Medium Medium-Term 85 Monitor and adjust, as necessary, a long-term fiscal plan to maintainFinance High UnderwayAAA Bond Rating.Implement a Revenue Recovery Strategy based on robust financial 74 Make information technology and information system enhancements.IT High Underway 86 assistance programs and consistent enforcement of delinquentSLT High Underwaypayments.Assess resource needs. Consider staffing all operating departmentsConsider seeking state legislation to allow lien authority, like other 75 with an administrative contract manager. Assign an HR representativeSLT High Medium-Term 87 Maryland water utilities, to recoup delinquent balances and draftGCO/Customer Service Medium Medium-Termto each facility to work on site to address issues and answerarrearage regulations.questions.76 Develop strategies to improve vendor relations. Procurement/OSDI Medium Underway 88 Develop/enhance the existing Collections Department/Team so thatCustomer Service/HRO High Underwayit is adequately staffed and focused entirely on collections.77 Make fleet management enhancements. General Services Medium Underway 89 Place an immediate emphasis on collecting higher dollar delinquencies,Finance/CustomerHigh Underwaysuch as commercial and government accounts. Service78 Create a General Manager's Office of Performance andGMO High Underway 90 Re-evaluate the pay plan policybenchmark it to other similarFinance/CustomerHigh UnderwayAccountability. utilities and align it with industry standards. Service79 Establish a Data Governance framework.GMO High Underway 91 Assess the Public Utilities Article (PUA) to identify amendmentsCustomer Service/GCO High Short-Termsupporting financial sustainability and customer affordability.80 Improve our financial metrics to address concerns Finance High Underway 92 Increase external funding support for capital improvements program,GMO High Underwayraised by the rating agencies. customer assistance and other programs and initiatives. Reduce debt and related expenses by increasing our annual downEvaluate federal policy and funding available through the81 payment and refinancing debt when appropriate. Finance High Underway 93 Bipartisan Infrastructure Law, Inflations Reduction Act and GMO High Underwaythe Water Resources Development Act.Aggressively pursue all available federal, state, and local grants Formation of an External Funding Task Force to aggressively pursue 82 and low-interest loan opportunities (external funding) to furtherFinance/GMO High Underway 94 third-party funding through the U.S. Environmental Protection AgencyGMO High Underwayreduce debt and related expenses. (EPA) and other agencies. 83 Implement a plan to reduce customer arrearages SLT High Underway 95 Establish funding priorates consistent with the first year priorities.GMO High Underwayto pre-COVID levels.46 WSSC Water 2023 Transition Report WSSC Water 2023 Transition Report 47"