b'SECTION II -KEY PRIORITIES AND RECOMMENDATIONSSECTION II - First-Year PrioritiesKey Priorities andFirst-PrioritiesRecommendations Building aServiceFinancialRegulatoryOperational DRAFT StrongDelivery Stewardship Challenges Reliability & Workforce ResilienceDiversity, Equity, Inclusion and Environmental JusticeAfter visiting multiple facilities, meeting with the Commissioners, attending Senior Leadership Team (SLT) meetings and hearing feedback during the listening, learning and assessment period, we expanded upon the initial key priorities and focus areas. Customer Service was renamed and expanded to include internal service delivery. We also added Operational Reliability and Resilience as a fifth priority.Diversity, Equity, Inclusion and Environmental Justice are instrumental in everything we do and must be a common thread within each priority.10 WSSC Water 2023 Transition Report WSSC Water 2023 Transition Report 10 WSSC Water 2023 Transition Report 11'