b'SECTION III - WAY FORWARDNext StepsTime frames SECTION III - While the key priorities and recommendationsUnderway: Recommendation is underwayhave been identified, there is still a need to defineShort-Term: Recommendation can be fully measures of success and tie the key prioritiesimplemented within six months. and recommendations to relevant performanceMedium-Term: Recommendation Way Forward metrics and maturity scales. This work will beimplementation can start within six months to led by the General Managers new office ofa year.Performance and Accountability. This office willLong-Term: Recommendation be responsible for tracking progress towardimplementation can start beyond Fiscal Year completion of recommended actions.2024.In addition to defining measures of success,This is Not The Endrecommendations need to be further evaluated for cost impacts. Many of the recommendationsIt takes a great deal of managerial courage to put forward are not budget neutral and mayvolunteer for an effort such as this, especially require a further business case analysis towhen the roadmap is not clearly defined. Of all determine the return on investment. For capital- the things this effort could have accomplished, the related expenditures we may be able to leveragemost important was moving the culture, improving external funding. Vetting the budget impact,morale and restoring a foundation of trust so we identifying opportunities to leverage existingcan better serve as one team.We have been planned expenditures and alignment with externalrepeatedly told that the expectations are high; we funding opportunities will engage the Financeraised the bar, and indeed it was a heavy lift.Department and the External Funding Task Force.Lastly, the timeline for every recommendation willThis is just the beginning. We will not stop. be refined by identifying specific milestones. We will not pause. These 178 recommendations contributed by Team H 2 O set forth a clear Summary of Recommendationspath forward to address longstanding and future challenges. By working as one team, The table below lists the recommendations bytrusting one another, staying focused on the key priority. Each recommendation has beenimplementation and the relentless tracking of each assigned a priority level and time frame byrecommendation and, above all, holding each which to start implementation. Priority levelsother accountable, we will achieve success. Our and implementation time frames are defined ascustomers expect and deserve excellence in all follows:we do, and this document will allow us to better serve them in support of our clean-water mission. Priority LevelNow its time to get to work. Now its time to Low: Low impact and high effort; requiresachieve our One Water Future.unbudgeted expenditures Medium: Impactful to achieving the priority; requires unbudgeted expenditures High: Critical to achieving the priority; corerecommendation Priority levels are subject to change based on the defined measures of success for each priority. 38 WSSC Water 2023 Transition Report WSSC Water 2023 Transition Report 39'