b'Robert (Bob) Maloney AcknowledgmentsWSSC Water Emergency Manager Transition Team Lead Much has been accomplished over the 90-day transition period. So manyWe are extremely grateful for the time and commitment of all whofresh ideas, new perspectives and unique approaches have been shared andparticipated in the transition and development of the transition report.captured. The many meetings and gatherings, Transition Team emails andThis report would not have been possible without the input, feedback andcompilation of briefing information provided us unique opportunities tomany contributions from the Transition Team, Team H 2 O, Deputy Generallisten and learn from each other.Managers, Senior Leadership Team, Commissioners, key stakeholders andindustry partners.The constructive dialogue - including the many positive attributes of this proud organization and opportunities to improve it - remotivates andPlease know that all feedback was considered and evaluated. While it wasreenergizes us to work as one, be smarter and perform better while makingimpossible to include every word or thought we received in this report, wepositive changes in our organizational culture and work environment.worked hard to listen to everyone and capture themes - even when thefeedback was difficult to hear. We are grateful to say that we learned fromIt took all of us to ensure a smooth handover of responsibilities to preventeach one of you.any disruptions in our mission continuity. All tasks were organized into three 30-day sprints, including the WSSC Water 2023 Advocacy PrioritiesPut simply, thank you! Thank you for trusting us with your insight and theand Legislative Agenda, the GM/CEO Work Plan and this Transition Plan;moral courage you showed throughout this process.key deliverables for the first 90 days. Transition TeamDeputy General Managers and The candid and unfiltered feedback in this report was crucial. As a result,We are extending a very specialSenior Leadership Team the final product contains recommendations that, once implemented, willthank you to the Planning andWe appreciate the feedback from make our already strong team stronger and improve the delivery of ourLogistics Group. Thank you forthe Deputy General Managers and services to our customers and Team H 2 O.taking our vision and executing itthe Senior Leadership Team. Thank flawlessly. You formed the team,you for your leadership and insight During the all-hands visits over the last few months, many expressed thateducated them on the journeythroughout this process, including our work, which positively impacts peoples lives, is well worth doing.ahead and navigated them through ayour feedback about improving our I could not agree more. WSSC Waters service is the bedrock of thetransparent process that led to theworkforces capacity and capability community we serve. completion of this report. and the overall organization, as well as identifying opportunities to build And now, we continue the work necessary to turn the plan into actionSpecific acknowledgment to eacha bridge of trust with all of our key and achieve the results that Team H 2 O has set as goals in this process.member of the Transition Teamstakeholders.Using new performance and accountability processeswhat we arefor your full participation in our calling H 2 OStattogether as a team, we will relentlessly pursue theteam meetings, whether in personCommissioners implementation of these recommendations.or virtually over the past threeWe are very grateful to our months. Meeting at least seven timesCommissioners for the feedback, Thanks to everyone who worked hard to enable such a productivetogether, we are very proud of howsupport and even the tough transition period. Its been an honor and a privilege to serve with you. you showed upwith courage,questions that will help shape how commitment and confidence.we move forward.Team H 2 OStakeholders andKudos to Team H 2 O for engagingIndustry Partners with us by providing candidFinally, we appreciate the feedback Robert (Bob) Maloney feedback through your emails towe have received from our WSSC Water Emergency Managerthe Transition Team email box,customers and the many key Transition Team Lead attendance at site visits, participationstakeholders and industry partners at a departmental meeting, a chatwe had the pleasure of meeting over in the hallway or through Teams.the past three months. Working Special kudos to Amy Wilson,together and partnering is critical to Akesha Scott, Jennifer Hawes, Jerryachieving our priorities and strategic Irvine, Ronald Williams and Kevinobjectives. We cannot be successful Trower of the Communicationswithout your support.team.2 WSSC Water 2023 Transition Report WSSC Water 2023 Transition Report 3'