b'Enhance education programs to target Include employee representation on task forces,24 vocational/high school students for possible HRO High Short-Term 36 committees and working groups. SLT Medium Medium-Termwater/wastewater maintenance jobs.25 Create an enterprise-wide shadowing program HRO Medium Short-Term 37 Increase communication efforts. SLT High Underwayfor employees and incentivize participation.26 Provide managers with resources, tools and time for coaching,HRO High Underway 38 Distribute anonymous questionnaires to the workforce to solicitHRO Medium Medium-Termcounseling and properly documenting performance. feedback and monitor progress toward objectives. 27 Increase training of meter readers. HRO/Utility Services High Medium-Term 39 Reduce staffing deficiencies and address current vacancies.HRO High Underway28 Re-evaluate all Human Resources management policies, HRO High Underway 40 Insource work.HRO High Underwayprocedures and practices.29 Improve and enhance the process to officially document HRO High Medium-Term 41 Review leadership structure for plants and depots. SLT High Underwayand address employee grievances and fast-track resolutions.30 Review and improve Standard Procedures (SPs) organization wide. SLT Medium Long-Term 42 Develop a succession plan.HRO High Medium-Term31 Ensure appropriate departmental SLT Medium Long-Term 43 Implement a revised telework policy and regularly conduct aHRO High UnderwayInternal Operating Procedures (IOPs) are in writing. thorough review and assessment.32 Implement employee journey (or experience) mapping program. HRO High Medium-Term 44 Fill leadership team positions. HRO/GMO High Underway33 Enhance employee onboarding. HRO Medium Underway 45 Institutionalize the tenets of a high performing team. HRO/GMO High UnderwayUtility 34 Analyze shifts for Depots and Customer Service Advisors. Services/CustomerHigh Underway 46 Conduct leadership team workshops. HRO/GMO Medium Short-TermServiceConduct annual all-employee summits to team-build and trackCommit additional resources to safety and security for all employees 35 progress on key initiatives/action items and foster a culture ofHRO Medium Medium-Term 47 at facilities and job sites, including meter reading locations.HRO/PHS High Short-Terminclusion.42 WSSC Water 2023 Transition Report WSSC Water 2023 Transition Report 43'