b'Recommendation AccountabilityPriorityTime FrameProvide training opportunities for day-to-day skillsOwner12 needed to build the workforces capabilities. TBD Medium Medium-Term1 Rebrand RGH. COMMS High Underway13 Explore multilingual training opportunities, HRO/Customer Service Low Short-Termincluding Spanish, for community/customer-facing roles.2 Continue all-hands meetings. GMO High Underway14 Create a mentorship program. HRO Medium Medium-Term3 Develop a Total Rewards philosophy. HRO High Underway Develop an employee advancement program with roadmaps to 15 promote internal career growth and promotion and prioritize hiringHRO High Medium-Termfrom within; Support job transition to different departments with training and job mobility policies and programs.4 Modernize the leave program to be more equitable HRO High Underwayand competitive with other employers.16 Improve Flexible Worker and Career Ladder Programs. HRO High Medium-Term5 Reassess the current performance management system. HRO Medium Long-Term17 Audit training records to ensure compliance with standards.HRO Medium Medium-Term6 Evaluate the MyLife program. HRO Low Underway18 Increase oversight of training and certification programs.HRO Medium Medium-Term7 Develop a Total Rewards communication campaign. HRO/COMMS High Short-Term19 Develop on-the-job training opportunities. HRO Medium Medium-Term8 Implement competitive pay adjustments in alignment HRO High Underwaywith a philosophy to lead the market. 20 Establish and promote additional employee resources groups (ERGs)HRO Low Short-Termto increase team engagement and connection.9 Resolve pay equity issues. HRO High Underway21 Initiate a management training program.HRO Medium Medium-Term10 Expand grades and step structure. HRO High Underway22 Create a formal leadership development program.HRO Medium Medium-Term11 Conduct an audit of job descriptions/functions to HRO High Medium-Termensure all positions are adequately graded and compensated. 23 Advocate for integrating water/wastewater operations andHRO Medium Long-Termmaintenance into civil/environmental engineering training programs.40 WSSC Water 2023 Transition Report WSSC Water 2023 Transition Report 41'